Status
All systems are operational

Past Incidents

Friday 17th January 2025

No incidents reported

Thursday 16th January 2025

Investigating authentication problems to the Admin portal from specific regions.

Menlo Operations is currently investigating authentication problems to the Admin portal from specific regions. Updates to follow.

  • As of 2025-01-17 12:34 UTC Rollouts for all regions were fully completed and validated.

    This incident is now resolved.

  • 07:05 UTC On-call team has mitigated the issue. As a precautionary measure, on-call team will continue rollout to non-impacted regions.

    Updates to follow when rollout has completed.

  • 04:50 UTC On-call team is in the process of rolling out a solution to all impacted regions Next update in 20 minutes

    • Admin Portal Admin portal documentation is unreachable

    19:17UTC

    An issue has been found and is currently under investigation.

    Admin portal documentation is unreachable.

    Next update in 20 minutes.

  • a fix has been applied and service is functional again.

  • the root cause has been identified and we are in the process of applying a fix

  • 19:50 UTC On-call teams have identified the issue and are working on a possible resolution. Next update in 20 minutes.

    • Web Isolation Isolation reporting issues for AWS ap-southeast-3

    16:34 UTC

    An issue has been found and is currently under investigation.

    Prepend and Proxy Services reporting issues for AWS ap-southeast-3

    Next update in 20 minutes.

  • Resolution 04:53 UTC

    A solution has been fully rolled out and on-call teams have verified that the impact is resolved.

    No further updates are expected.

    No further impact is expected.

  • Update - Impact adjustment 16:44 UTC

    We have confirmed no customer impact.

    On-call teams are continuing to investigate the issue.

    Next update in 20 minutes.

    • Wednesday 15th January 2025

    No incidents reported

    Tuesday 14th January 2025

    No incidents reported

    Monday 13th January 2025

    No incidents reported

    Sunday 12th January 2025

    No incidents reported

    Saturday 11th January 2025

    No incidents reported