Past Incidents

Monday 4th September 2023

No incidents reported

Sunday 3rd September 2023

Web Isolation Service Disruption in Singapore

01:31 UTC

An issue has been found and is currently under investigation.

Users in the Singapore region may encounter the error 503 Service Unavailable, "Failed to establish a secure connection" when using the web browser.

Next update in 20 mins

02:05 UTC

A solution has been fully rolled out and on-call teams have verified that the impact is mitigated.

No further impact is expected.

No further updates are expected.

01:45 UTC

On-call teams have verified a solution and are in the process of rolling it out to the impacted region.

Next update in 20 mins

Saturday 2nd September 2023

No incidents reported

Friday 1st September 2023

No incidents reported

Thursday 31st August 2023

No incidents reported

Wednesday 30th August 2023

Web Isolation VPN Aggregation Service Degradation

19:11 UTC An issue has been found and is currently under investigation. Customers using VPN Aggregation may see connectivity issues as the result of our recent service release. Technical Operations is starting the process of rolling back the changes for impacted customers. Next update in 30 minutes.

21:05 UTC

A solution has been fully rolled out and on-call teams have verified that the impact is mitigated.

No further impact is expected.

No further updates are expected.

20:35 UTC

On-call teams have verified a solution and are in the process of rolling it out to all impacted regions.

Next update in 30 mins

20:05 UTC

On-call teams have verified a solution and are in the process of rolling it out to all impacted regions.

Next update in 30 mins

19:38 UTC On-call teams have identified the issue and are working on a solution. Next update in 30 mins

Tuesday 29th August 2023

No incidents reported