Status
All systems are operational

Stickied Incidents

Monday 17th June 2024

Web Isolation investigating disruption of web isolation in ap-southeast-3 (jakarta)

we are investigating partial disruption of web isolation in ap-southeast-3 (jakarta)

further updates forthcoming in 20 minutes

  • We have identified the issue and have fixed the impacting issue.

    Services are operational in ap-southeast-3.

    No further updates will be forthcoming.

  • we are still investigating service disruptions in ap-southeast-3.

    will update in 30 minutes.

  • Past Incidents

    Sunday 3rd September 2023

    Web Isolation Service Disruption in Singapore

    01:31 UTC

    An issue has been found and is currently under investigation.

    Users in the Singapore region may encounter the error 503 Service Unavailable, "Failed to establish a secure connection" when using the web browser.

    Next update in 20 mins

  • 02:05 UTC

    A solution has been fully rolled out and on-call teams have verified that the impact is mitigated.

    No further impact is expected.

    No further updates are expected.

  • 01:45 UTC

    On-call teams have verified a solution and are in the process of rolling it out to the impacted region.

    Next update in 20 mins

  • Saturday 2nd September 2023

    No incidents reported

    Friday 1st September 2023

    No incidents reported

    Thursday 31st August 2023

    No incidents reported

    Wednesday 30th August 2023

    Web Isolation VPN Aggregation Service Degradation

    19:11 UTC An issue has been found and is currently under investigation. Customers using VPN Aggregation may see connectivity issues as the result of our recent service release. Technical Operations is starting the process of rolling back the changes for impacted customers. Next update in 30 minutes.

  • 21:05 UTC

    A solution has been fully rolled out and on-call teams have verified that the impact is mitigated.

    No further impact is expected.

    No further updates are expected.

  • 20:35 UTC

    On-call teams have verified a solution and are in the process of rolling it out to all impacted regions.

    Next update in 30 mins

  • 20:05 UTC

    On-call teams have verified a solution and are in the process of rolling it out to all impacted regions.

    Next update in 30 mins

  • 19:38 UTC On-call teams have identified the issue and are working on a solution. Next update in 30 mins

  • Tuesday 29th August 2023

    No incidents reported

    Monday 28th August 2023

    No incidents reported