Status
All systems are operational

Past Incidents

Monday 12th February 2024

No incidents reported

Sunday 11th February 2024

No incidents reported

Saturday 10th February 2024

No incidents reported

Friday 9th February 2024

Non-isolated downloads that take more than 30 seconds are failing (all regions except Tokyo)

At 2024-02-09 11:00 UTC We have identified file downloads failures from non-isolated sites taking longer than 30 seconds to process. This affects all the regions except Tokyo (ap-northeast-1)

On-call teams are investigating the issue.

2024-02-09 11:25 UTC On-call teams have identified the issue and are working on a solution.

2024-02-10 02:40 UTC Engineering has completed rolling out a fix globally

  • 2024-02-10 02:40 UTC

    A solution has been fully rolled out and on-call teams have verified that the impact is resolved.

    No further updates are expected.

  • 2024-02-10 02:40 UTC A solution has been fully rolled out and on-call teams have verified that the impact is resolved.

    No further updates are expected.

  • 2024-02-09 20:05 UTC Deployment of the solution has commenced to all impacted regions. Next progress update in 1 hour.

  • 2024-02-09 16:59 UTC

    On-call teams continue preparing to roll out the solution to all impacted regions

    Next update in 1 hour

  • 2024-02-09 15:58 UTC

    On-call teams continue preparing to roll out the solution to all impacted regions.

    Next update in 1 hour.

  • 2024-02-09 15:22 UTC

    On-call teams continue preparing to roll out the solution to all impacted regions.

  • 2024-02-09 14:29 UTC

    On-call teams have verified a solution and are in the process of preparing to roll it out to all impacted regions.

  • 2024-02-09 14:07 UTC

    On-call teams continue working on testing and validating the fix.

  • 2024-02-09 13:14 UTC

    On-call teams continue working on testing and validating the fix.

  • 2024-02-09 12:43 UTC

    On-call teams continue working on testing and validating the fix.

  • 2024-02-09 11:57 UTC

    On-call teams have identified a possible solution and are currently testing.

    • Thursday 8th February 2024

    Issue affecting updates.menlosecurity.com

    At 2024-02-08 13:43 UTC We identified an issue affecting updates.menlosecurity.com in the APAC region. During the problem, on-prem appliance customers might have seen a delay on live updates. Cloud customers would have seen no direct impact.

    At 2024-02-08 14:35 UTC the service was fully restored.

    Issue affecting updates.menlosecurity.com

    At 2024-02-08 09:55 UTC We identified an issue affecting updates.menlosecurity.com in eu-central-1, eu-west-1, eu-west-2, eu-west-3, me-south-1, sa-east-1, us-east-1, us-east-2, us-west-1, us-west-2

    During the problem, on-prem appliance customers might have seen a delay on live updates. Cloud customers would have seen no direct impact.

    At 2024-02-08 10:33 UTC the service was fully restored.

    Wednesday 7th February 2024

    No incidents reported

    Tuesday 6th February 2024

    No incidents reported