Status
All systems are operational

Past Incidents

Sunday 11th February 2024

No incidents reported

Saturday 10th February 2024

No incidents reported

Friday 9th February 2024

Non-isolated downloads that take more than 30 seconds are failing (all regions except Tokyo)

At 2024-02-09 11:00 UTC We have identified file downloads failures from non-isolated sites taking longer than 30 seconds to process. This affects all the regions except Tokyo (ap-northeast-1)

On-call teams are investigating the issue.

2024-02-09 11:25 UTC On-call teams have identified the issue and are working on a solution.

2024-02-10 02:40 UTC Engineering has completed rolling out a fix globally

  • 2024-02-10 02:40 UTC

    A solution has been fully rolled out and on-call teams have verified that the impact is resolved.

    No further updates are expected.

  • 2024-02-10 02:40 UTC A solution has been fully rolled out and on-call teams have verified that the impact is resolved.

    No further updates are expected.

  • 2024-02-09 20:05 UTC Deployment of the solution has commenced to all impacted regions. Next progress update in 1 hour.

  • 2024-02-09 16:59 UTC

    On-call teams continue preparing to roll out the solution to all impacted regions

    Next update in 1 hour

  • 2024-02-09 15:58 UTC

    On-call teams continue preparing to roll out the solution to all impacted regions.

    Next update in 1 hour.

  • 2024-02-09 15:22 UTC

    On-call teams continue preparing to roll out the solution to all impacted regions.

  • 2024-02-09 14:29 UTC

    On-call teams have verified a solution and are in the process of preparing to roll it out to all impacted regions.

  • 2024-02-09 14:07 UTC

    On-call teams continue working on testing and validating the fix.

  • 2024-02-09 13:14 UTC

    On-call teams continue working on testing and validating the fix.

  • 2024-02-09 12:43 UTC

    On-call teams continue working on testing and validating the fix.

  • 2024-02-09 11:57 UTC

    On-call teams have identified a possible solution and are currently testing.

    • Thursday 8th February 2024

    Issue affecting updates.menlosecurity.com

    At 2024-02-08 13:43 UTC We identified an issue affecting updates.menlosecurity.com in the APAC region. During the problem, on-prem appliance customers might have seen a delay on live updates. Cloud customers would have seen no direct impact.

    At 2024-02-08 14:35 UTC the service was fully restored.

    Issue affecting updates.menlosecurity.com

    At 2024-02-08 09:55 UTC We identified an issue affecting updates.menlosecurity.com in eu-central-1, eu-west-1, eu-west-2, eu-west-3, me-south-1, sa-east-1, us-east-1, us-east-2, us-west-1, us-west-2

    During the problem, on-prem appliance customers might have seen a delay on live updates. Cloud customers would have seen no direct impact.

    At 2024-02-08 10:33 UTC the service was fully restored.

    Wednesday 7th February 2024

    No incidents reported

    Tuesday 6th February 2024

    No incidents reported

    Monday 5th February 2024

    No incidents reported