Status

Log Fetch API (Error 500) Wednesday 4th October 2023 05:47:17

We were experiencing a service disruption impacting the Menlo Security logging service that started at 12:15 UTC.

The Menlo Security Product Engineering and Technical Operations teams are investigating the source of the issue. Impact: Customers are currently unable to access the Log fetch API.

Mitigations have been applied and TechOps engineers have confirmed that the issue is fully mitigated.

Posted 11 months ago by james.hunt

TechOps engineers have identified a mitigation and are working to put mitigations in place.

Posted 11 months ago by james.hunt

TechOps are still working to confirm the root cause of the issue. We will provide another update in 20 minutes.

Posted 11 months ago by james.hunt

TechOps have confirmed the scope of the issue is limited only affecting a limited number of tenants, and are working toward mitigating the underlying issue.

Posted 11 months ago by james.hunt