Status
All systems are operational

Incidents

Thursday 26th May 2022

No incidents reported

Wednesday 25th May 2022

Web Isolation Service Disruption in Virginia

2022-05-25 21:30:00 UTC We are currently experiencing a service disruption impacting the Menlo Security Web Isolation Service.

Users in the Virginia area may be experiencing issues connecting to Menlo Security or increased latency as they are directed to other regions.

The Menlo Security Operations team is working to identify the root cause and resolve as quickly as possible.

We will send an additional update in 20 minutes.


2022-05-25 21:50:00 UTC

The Menlo Security Operations team has identified the issue and failed out the region to minimize customer impact.

All Virginia traffic will be routed to other regions.

We will send an additional update in 20 minutes.


2022-05-25 22:10:00 UTC

The Menlo Security Operations team is continuing to resolve the issues in Virginia.

The other North America regions are not impacted.

We will send an additional update in 20 minutes.


2022-05-25 22:30:00 UTC

The Menlo Security Operations team is continuing to resolve the issues in Virginia.

The other North America regions are not impacted.

We will send an additional update in 20 minutes.


2022-05-25 22:50:00 UTC

The Menlo Security Operations team is continuing to resolve the issues in Virginia.

The other North America regions are not impacted.

We will send an additional update in 20 minutes.


2022-05-25 23:10:00 UTC

The Menlo Security Operations team has resolved the issue and re-enabled the Virginia region.

We will continue to monitor the situation before closing the incident.

We will send an additional update in 30 minutes.


2022-05-25 23:40:00 UTC

The service disruption has been resolved and the incident is closed.

Tuesday 24th May 2022

No incidents reported

Monday 23rd May 2022

No incidents reported

Sunday 22nd May 2022

No incidents reported

Saturday 21st May 2022

No incidents reported

Friday 20th May 2022

Performance issues in sa-east-1 (Sao Paulo)

On Fri 2022-05-20 we received reports of performance issues related to one of our egress clusters in sa-east-1 (Sao Paulo).

The original report indicated that a small portion of users browsing via the sa-east-1 (Sao Paulo) may have experienced connectivity errors if they were configured to access websites via the default bounce cluster.

Investigation by Menlo Security Engineering teams didn't identify any issues in our systems or networks.