Past Incidents

We are currently experiencing a service disruption impacting the Menlo Security Safemail service.

Users using Safemail may be experiencing TLS connection errors when sending and receiving email.

The Menlo Security Operations team is working to identify the root cause and resolve as quickly as possible.

We will send an additional update in 30 minutes.

14:09 UTC - Menlo Security Operations team have identified the cause of the outage and applied a partial fix at 14:03 UTC.

14:33 UTC - Menlo Security Operations team completed deploying the fix and confirmed mail flow is now successful.

We are currently experiencing a service disruption impacting the Menlo Security Web Isolation (Default Bounce)/

Users in the us-east-1 may be experiencing issues access websites via default bounce.

The Menlo Security Operations team is working to resolve as quickly as possible.

We will send an additional update in 30 minutes.

16:43 UTC - Menlo Security Operations team has identified the root cause of the service disruption and has resolved the underlaying issue affecting default bounce.