Past Incidents

We are currently experiencing a service disruption impacting the Menlo Security Web Isolation and Proxy.

Users in the Ohio and Virginia regions may be experiencing intermittent web isolation and proxy degradation.

The Menlo Security Operations team is working to identify the root cause and resolve as quickly as possible.

We will send an additional update in 30 minutes.

15:54 UTC: The Menlo Security Operations team is migrating potentially impacted tenants away from degraded nodes in the Ohio and Virginia regions while investigations continue

16:35 UTC The Menlo Security Engineering and Operations team have identified the root cause and are continuing to monitor and migrate impacted tenants while a fix is prepared

17:10 UTC The Menlo Security Operations team is seeing recovery of Web Isolation and Proxy performance as mitigations have been put in place. Operations will continue to monitor until completely resolved.

18:51 UTC The Menlo Security Operations team has confirmed earlier mitigations have resolved the performance degradations in Ohio and Virginia service regions.