Status
All systems are operational

Past Incidents

Monday 20th February 2023

No incidents reported

Sunday 19th February 2023

No incidents reported

Saturday 18th February 2023

No incidents reported

Friday 17th February 2023

No incidents reported

Thursday 16th February 2023

No incidents reported

Wednesday 15th February 2023

Issues with load-balancers in us-west-1

We are aware of issues related to our load balancers in us-west-1 and are currently working to restore service. We will provide another update in 20 minutes

  • We have fixed the issue and service should be fully restored and back to normal.

    • Tuesday 14th February 2023

    Web Isolation Intermittent Browsing issues in ap-northeast-2

    14.30 UTC The issue has now been mitigated 13:55 UTC We are currently experiencing intermittent browsing issues impacting the Menlo Security Isolation. The Menlo Security Operations team has identified the cause and are working to resolve the issue.

    Log Export API Logging ingestion delays in US regions

    We are currently experiencing a service disruption impacting the Menlo Security logging service that started at 14:09 UTC.

    Customers may experience delays in new logs being available.

    Update 1800 UTC TechOps has added additional capacity to address an increase in log ingest volume. The log ingest delay backlog is shrinking.

    Update 1900 UTC TechOps has added additional capacity to address an increase in log volume. TechOps and Engineering continue to monitor the delayed log volume. Only a subset of customers will be impacted by the delay.

    Update 2000 UTC The log ingest backlog is being processed and the backlog is decreasing. Engineering is investigating some failed ingest tasks. Next update to be provided in an hour.

    Update 2100 UTC The log ingest backlog is being processed and the backlog is decreasing. Next update to be provided in an hour.

    Update 2300 UTC The log ingest backlog has been processed. Engineering is performing a data consistency check across our log storage platform.

    Update 2359 UTC The log ingest backlog has been cleared in both US log regions. Incident is closed.