Past Incidents

Wednesday 30th August 2023

Web Isolation VPN Aggregation Service Degradation

19:11 UTC An issue has been found and is currently under investigation. Customers using VPN Aggregation may see connectivity issues as the result of our recent service release. Technical Operations is starting the process of rolling back the changes for impacted customers. Next update in 30 minutes.

21:05 UTC

A solution has been fully rolled out and on-call teams have verified that the impact is mitigated.

No further impact is expected.

No further updates are expected.

20:35 UTC

On-call teams have verified a solution and are in the process of rolling it out to all impacted regions.

Next update in 30 mins

20:05 UTC

On-call teams have verified a solution and are in the process of rolling it out to all impacted regions.

Next update in 30 mins

19:38 UTC On-call teams have identified the issue and are working on a solution. Next update in 30 mins

Tuesday 29th August 2023

No incidents reported

Monday 28th August 2023

No incidents reported

Sunday 27th August 2023

No incidents reported

Saturday 26th August 2023

No incidents reported

Friday 25th August 2023

No incidents reported

Thursday 24th August 2023

Email Isolation Delayed email messages to Microsoft O365

Menlo Security Technical Operations observed delays when delivering email messages to Microsoft Office 365 following a migration of customer to our new release. Technical Operations has mitigated the issue by moving impacted customers back to our previous release. Technical Operations is monitoring the issue closely to ensure situation is resolved.

The impact was limit to a small subset of customers and resulted in messages being delayed.