Past Incidents

Tuesday 26th September 2023

Prepend and Isolation service unavailability in us-east-2

2023-09-27 04:00 UTC Availability issues start in us-east-2

2023-09-27 06:09 UTC Detected availability issues in the us-east-2 region. Prepend and Isolation tenants connected to that region are impacted.

2023-09-27 06:42 UTC Initial issue mitigated; services are being scaled out to absorb demand.

2023-09-27 06:48 UTC Issue resolved.

Service degradation in us-west-2

2023-09-27 04:19 UTC Service degradation in the us-west-2 region. Tenants connected to the affected region would have been presented with an error when trying to open a new tab or navigate to a new site.

2023-09-27 04:33 UTC Issue resolved.

Monday 25th September 2023

No incidents reported

Sunday 24th September 2023

No incidents reported

Saturday 23rd September 2023

No incidents reported

Friday 22nd September 2023

No incidents reported

Thursday 21st September 2023

Log Fetch API Timeout

We were experiencing a service disruption impacting the Menlo Security logging service that started at 16:51 UTC.

The Menlo Security Product Engineering and Technical Operations teams have found the source of the issue and have mitigated the issue. Impact: Customers were unable to access the logs briefly during the period between 16:51-17:09 PM UTC and 17:40-17:50 PM UTC

Wednesday 20th September 2023

No incidents reported