Past Incidents

Thursday 28th September 2023

Web Isolation Browsing slowness in Virginia region

20:29 UTC

An issue has been found and is currently under investigation.

A networking event has been detected at our hosting provider. Oncall is investigating impact.

Next update in 20 mins

2023-09-29 06:05 UTC Mitigations were successfully cleared, and the issue is now fully resolved.

22:48 UTC

A solution has been fully rolled out and on-call teams have verified that the impact is mitigated.

No further impact is expected.

No further updates are expected.

22:24 UTC

On-call teams are monitoring the situation.

Next update in 20 mins

22:01 UTC On-call teams have verified a solution and are in the process of rolling it out to all impacted regions. Next update in 20 mins

21:41 UTC On-call teams have identified a possible solution and are testing. Next update in 20 mins

Wednesday 27th September 2023

No incidents reported

Tuesday 26th September 2023

Prepend and Isolation service unavailability in us-east-2

2023-09-27 04:00 UTC Availability issues start in us-east-2

2023-09-27 06:09 UTC Detected availability issues in the us-east-2 region. Prepend and Isolation tenants connected to that region are impacted.

2023-09-27 06:42 UTC Initial issue mitigated; services are being scaled out to absorb demand.

2023-09-27 06:48 UTC Issue resolved.

Service degradation in us-west-2

2023-09-27 04:19 UTC Service degradation in the us-west-2 region. Tenants connected to the affected region would have been presented with an error when trying to open a new tab or navigate to a new site.

2023-09-27 04:33 UTC Issue resolved.

Monday 25th September 2023

No incidents reported

Sunday 24th September 2023

No incidents reported

Saturday 23rd September 2023

No incidents reported

Friday 22nd September 2023

No incidents reported

Thursday 21st September 2023

Log Fetch API Timeout

We were experiencing a service disruption impacting the Menlo Security logging service that started at 16:51 UTC.

The Menlo Security Product Engineering and Technical Operations teams have found the source of the issue and have mitigated the issue. Impact: Customers were unable to access the logs briefly during the period between 16:51-17:09 PM UTC and 17:40-17:50 PM UTC