Status
All systems are operational

Past Incidents

Wednesday 15th November 2023

Web Isolation Service degradation in Sao Paulo

Menlo Security Engineering is investigating reports of intermittent page load failures in the Sao Paulo region.

12:01 UTC Menlo Security Engineering has confirmed a connectivity issue in the region and working on mitigation.

12:26 UTC Menlo Security Engineering has now mitigated the connectivity issue and browsing is now working normally. There is no longer any impact.

Tuesday 14th November 2023

No incidents reported

Monday 13th November 2023

Web Isolation Network Edge Degradation (North America, Europe & Asia Pacific)

02:00:00 UTC

Engineering is investigating widespread degradation with traffic egressing from edge locations in North America, Europe and Asia Pacific. Users may experience intermittent connectivity issues.

Next update in 20 minutes.

  • 02:58:00

    Network services across sites in North America, Europe & Asia Pacific have recovered. Isolation services are restored.

    No further updates are expected.

  • 02:50:00

    Failures across the downstream ISP provider are recovering. Isolation services are recovering for users.

    Next update in 20 minutes.

  • 02:30:00

    Engineering has identified that a downstream ISP provider is experiencing global failures and is working to mitigate impact.

    Next update in 20 minutes.

    • Sunday 12th November 2023

    No incidents reported

    Saturday 11th November 2023

    No incidents reported

    Friday 10th November 2023

    No incidents reported

    Thursday 9th November 2023

    No incidents reported

    Wednesday 8th November 2023

    No incidents reported

    Tuesday 7th November 2023

    Log Export API Log Export API latency

    02:18 UTC

    An issue has been found and is currently under investigation.

    Engineering is investiging increased error rates for the Log Export API.

    Next update in 20 mins

  • 02:49 UTC

    A solution has been fully rolled out and on-call teams have verified that the impact is mitigated.

    Engineering and Oncall has reverted a change. No further impact is expected.

    No further updates are expected.

  • 02:29 UTC

    On-call teams have verified a solution and are in the process of rolling it out.

    Next update in 20 mins