Past Incidents

Wednesday 15th November 2023

Web Isolation Service degradation in Sao Paulo

Menlo Security Engineering is investigating reports of intermittent page load failures in the Sao Paulo region.

12:01 UTC Menlo Security Engineering has confirmed a connectivity issue in the region and working on mitigation.

12:26 UTC Menlo Security Engineering has now mitigated the connectivity issue and browsing is now working normally. There is no longer any impact.

Tuesday 14th November 2023

No incidents reported

Monday 13th November 2023

Web Isolation Network Edge Degradation (North America, Europe & Asia Pacific)

02:00:00 UTC

Engineering is investigating widespread degradation with traffic egressing from edge locations in North America, Europe and Asia Pacific. Users may experience intermittent connectivity issues.

Next update in 20 minutes.

02:58:00

Network services across sites in North America, Europe & Asia Pacific have recovered. Isolation services are restored.

No further updates are expected.

02:50:00

Failures across the downstream ISP provider are recovering. Isolation services are recovering for users.

Next update in 20 minutes.

02:30:00

Engineering has identified that a downstream ISP provider is experiencing global failures and is working to mitigate impact.

Next update in 20 minutes.

Sunday 12th November 2023

No incidents reported

Saturday 11th November 2023

No incidents reported

Friday 10th November 2023

No incidents reported

Thursday 9th November 2023

No incidents reported