Service unavailability in the Frankfurt region for some customers Friday 24th January 2025 17:18:18

Menlo Operations started the process to roll out the fix and is watching to ensure it is fully in place. The Frankfurt region on the alternate cloud provider will be re-enabled once that is complete.

The underlying cause for the issue has been found. Menlo Operations is now in the process of fixing service in the Frankfurt region before re-enabling it.

The Frankfurt region in the secondary cloud networking provider has been failed out while Operations continues to investigate. Traffic normally reaching the Frankfurt region will reroute to neighboring regions.