Past Incidents

We are currently experiencing a service disruption impacting the Menlo Security Web Isolation and Proxy.

Users in the Virginia region may be experiencing intermittent web isolation and proxy failures.

The Menlo Security Operations team is working to identify the root cause and resolve as quickly as possible.

We will send an additional update in 20 minutes.

1628 UTC Menlo Security Operations and Engineering teams are continuing to investigate the performance issue.

1705 UTC Menlo Security Operations will be shifting some traffic away from the Virginia region to the California region.

1735 UTC Menlo Security Operations have shifted traffic away from the Virginia region to the California region. 50% of the targeted traffic has successfully moved to the California region.

1825 UTC Menlo Security Operations and Engineering teams are continuing to investigate the performance issue.. 85% of the targeted traffic has successfully moved to the California region.

1850 UTC Menlo Security Operations and Engineering teams are continuing to investigate the performance issue.

1905 UTC Menlo Security Operations and Engineering teams have applied a configuration change to stabilize the performance issues within the Virginia region. Operations will continue to monitor the region to ensure no further performance issues.

2215 UTC Menlo Security Operations and Engineering teams have identified a root cause for the Virginia region performance issues and are preparing a fix.

July 21 2021 1915 UTC Menlo Security Operations and Engineering teams have created a fix for the root cause of the Virginia region performance issues. Patching has been completed for Virginia and California regions and is continuing to roll out to other service regions.

July 23, 2021 Update 0533 UTC Menlo Security Operations completed patching yesterday and no repeat issues were seen during the normal peak traffic in the US regions.  The tenants that were shifted away from Virginia have now been shifted back to their normal regions.