Past Incidents

We are currently experiencing a service disruption impacting the Menlo Security Web Isolation.

Users using IE may experience authentication failure because of expired certificate.

The Menlo Security Operations team is working to resolve as quickly as possible.

We will send an additional update in 20 minutes.

At 2021-12-03 20:47 UTC Menlo Security Operations are continuing to work on resolving the expired certificates. We will send an additional update in 20 minutes.

At 2021-12-03 21:15 UTC Menlo Security Operations are making progress on resolving the expired certificates. We will send an additional update in 20 minutes.

At 2021-12-03 21:31 UTC Menlo Security Operations are in the final phase of resolving the expired certificates. We will send an additional update in 20 minutes.

At 2021-12-03 22:07 UTC Menlo Security Operations are waiting to verify all the expired certificates renewed. We will send an additional update in 20 minutes.

At 2021-12-03 22:30 UTC Menlo Security Operations is verifying to make sure all the certificates are renewed. We will send an additional update in 20 minutes.

At 2021-12-03 22:50 UTC Menlo Security Operations verified all the certificates are renews in Americas regions. We will send an additional update in 20 minutes.

At 2021-12-03 23:10 UTC Menlo Security Operations is verifying EU and AP regions to make sure all the certificates are renewed. We will send an additional update in 20 minutes.

At 2021-12-03 23:55 UTC All nodes are now running with the valid certificate. This is the final update.

We are currently experiencing a service disruption impacting the Menlo Security Admin Portal admin.menlosecurity.com and prepend URL safe.menlosecurity.com.

Users browsing to these URLs may be experiencing an intermittent expired certificate.

The Menlo Security Operations team is working to identify the root cause and resolve as quickly as possible.

We will send an additional update in 20 minutes.

1525 UTC Menlo Security Operations have identified the cause of the expired certificate and are working on resolving this. We will send an additional update in 20 minutes.

1545 UTC Menlo Security Operations are continuing to work on resolving the expired certificates. We will send an additional update in 20 minutes.

1612 UTC Menlo Security Operations have confirmed that all expired certificates have been removed.