Past Incidents

2022-03-17 18:45 UTC We are currently experiencing a service disruption impacting the Menlo Private Access service.

Users in the eu-central-1 and ap-southeast-1 regions may be experiencing connectivity issues.

The Menlo Security Operations team is working to identify the root cause and resolve as quickly as possible.

2022-03-17 20:02 UTC The issue has been fully resolved

2022-03-16 13:48:00 UTC

We are experienced a service disruption impacting the Menlo Security Web Isolation Service

Users in the Ohio, N. Virginia and N. California regions may have experienced URL Classification failures resulting in unclassified URLs.

The Menlo Security Operations team is working to identify the root cause. Mitigation has been applied and currently there is no customer impact.

We will send additional updates when available.

2022-03-16 17:00:00 UTC

The Menlo Security Operations team has identified the root cause and is working towards a solution. There is currently no customer impact.

We will send an additional update in 60 minutes.

2022-03-16 17:45:00 UTC

The Menlo Security Operations team is proceeding with a fix that will roll out based on each region’s maintenance window. The incident is now closed.