Past Incidents

2022-05-26 17:00:00 UTC

We are currently experiencing a service disruption impacting the Menlo Security Web Isolation.

Some tenants in Malaysia are experiencing issues with egress traffic routing directly via Amazon.

The Menlo Security Operations team is working to identify the root cause and resolve as quickly as possible.

We will send an additional update in 30 minutes.

2022-05-26 17:30:00 UTC

The Menlo Security Operations team is working to resolve the issue as quickly as possible.

We will send an additional update in 30 minutes.

2022-05-26 18:00:00 UTC

The Menlo Security Operations team is working to resolve the issue as quickly as possible.

We will send an additional update in 60 minutes.

2022-05-26 19:00:00 UTC

The Menlo Security Operations team is working to resolve the issue as quickly as possible.

We will send an additional update in 60 minutes.

2022-05-26 20:00:00 UTC

The Menlo Security Operations team is working to resolve the issue as quickly as possible.

We will send an additional update in 60 minutes.

2022-05-26 21:00:00 UTC

The Menlo Security Operations team is working to resolve the issue as quickly as possible.

We will send an additional update in 60 minutes.

2022-05-26 22:00:00 UTC

The Menlo Security Operations team is working to resolve the issue as quickly as possible.

We will send an additional update in 60 minutes.

2022-05-26 23:00:00 UTC

The Menlo Security Operations team is working with the regional provider to resolve the issue as quickly as possible.

We will send an additional update in 3 hours.

2022-05-27 00:40:00 UTC

The Menlo Security Operations team has resolved the issue with the regional provider.

We will continue to monitor the situation and send an additional update in 30 minutes.

2022-05-27 01:25:00 UTC

The situation has been stable and the incident is now closed.

2022-05-25 21:30:00 UTC We are currently experiencing a service disruption impacting the Menlo Security Web Isolation Service.

Users in the Virginia area may be experiencing issues connecting to Menlo Security or increased latency as they are directed to other regions.

The Menlo Security Operations team is working to identify the root cause and resolve as quickly as possible.

We will send an additional update in 20 minutes.

2022-05-25 21:50:00 UTC

The Menlo Security Operations team has identified the issue and failed out the region to minimize customer impact.

All Virginia traffic will be routed to other regions.

We will send an additional update in 20 minutes.

2022-05-25 22:10:00 UTC

The Menlo Security Operations team is continuing to resolve the issues in Virginia.

The other North America regions are not impacted.

We will send an additional update in 20 minutes.

2022-05-25 22:30:00 UTC

The Menlo Security Operations team is continuing to resolve the issues in Virginia.

The other North America regions are not impacted.

We will send an additional update in 20 minutes.

2022-05-25 22:50:00 UTC

The Menlo Security Operations team is continuing to resolve the issues in Virginia.

The other North America regions are not impacted.

We will send an additional update in 20 minutes.

2022-05-25 23:10:00 UTC

The Menlo Security Operations team has resolved the issue and re-enabled the Virginia region.

We will continue to monitor the situation before closing the incident.

We will send an additional update in 30 minutes.

2022-05-25 23:40:00 UTC

The service disruption has been resolved and the incident is closed.

On Fri 2022-05-20 we received reports of performance issues related to one of our egress clusters in sa-east-1 (Sao Paulo).

The original report indicated that a small portion of users browsing via the sa-east-1 (Sao Paulo) may have experienced connectivity errors if they were configured to access websites via the default bounce cluster.

Investigation by Menlo Security Engineering teams didn't identify any issues in our systems or networks.