Web IsolationExperiencing intermittent issues with URL Categorisation in the EU Regions
14:35 UTC
An issue has been found and is currently under investigation.
Currently this impacts customers for URL Categorisation in the EU Regions.
Next update in 20 minutes.
15:07 UTC
A solution has been fully rolled out and on-call teams have verified that the impact is resolved.
No further updates are expected.
14:55 UTC
On-call teams are continuing to investigate the issue.
Next update in an hour
Wednesday 29th January 2025
No incidents reported
Tuesday 28th January 2025
No incidents reported
Monday 27th January 2025
No incidents reported
Sunday 26th January 2025
No incidents reported
Saturday 25th January 2025
No incidents reported
Friday 24th January 2025
Service unavailability in the Frankfurt region for some customers
Menlo Operations is investigating service unavailability in the Frankfurt region for some customers.
Menlo Operations has re-enabled the Frankfurt region and will continue to monitor the region.
Menlo Operations started the process to roll out the fix and is watching to ensure it is fully in place. The Frankfurt region on the alternate cloud provider will be re-enabled once that is complete.
The underlying cause for the issue has been found. Menlo Operations is now in the process of fixing service in the Frankfurt region before re-enabling it.
The Frankfurt region in the secondary cloud networking provider has been failed out while Operations continues to investigate. Traffic normally reaching the Frankfurt region will reroute to neighboring regions.
Thursday 23rd January 2025
Singapore region is experiencing network instability.
Menlo's cloud networking provider in the Singapore region is experiencing network instability which is affecting the service's ability to contact backend services in Americas.
We have observed a full recovery of the network outage for the Singapore region. Operations will continue to monitor
Network connectivity is working now. Menlo is moving affected customers back to the main cloud networking provider.
Tenants using the Singapore cluster have been moved to an alternate cloud networking provider.
Status