Status
All systems are operational

Past Incidents

Sunday 1st October 2023

No incidents reported

Saturday 30th September 2023

No incidents reported

Friday 29th September 2023

Web Exceptions Page freezes in the Admin UI

UTC 16:10 Web Exceptions Page freezes in the Admin UI reporter

  • UTC 17:07 Mitigations are applied, and the functionality is restored. No further updates are expected on this issue.

  • UTC 16:45 Identified the root cause. A mitigation is being rolled out and a permanent fix is under review.

  • UTC 16:28 Issue identified. Updates in 20 minutes

    • Web Isolation URL-Based Policy exception issues

    11:04 UTC: We are currently investigating a service disruption affecting URL based exceptions on our policy service. The Menlo Security Operations team is working to identify the root cause and resolve as quickly as possible.

    Update 11:34 UTC: The Menlo Security Operations team is applying mitigation to affected regions.

    Update 13:09 UTC: Mitigation has been applied to all affected regions, there is no longer any impact.

    Thursday 28th September 2023

    Web Isolation Browsing slowness in Virginia region

    20:29 UTC

    An issue has been found and is currently under investigation.

    A networking event has been detected at our hosting provider. Oncall is investigating impact.

    Next update in 20 mins

  • 2023-09-29 06:05 UTC Mitigations were successfully cleared, and the issue is now fully resolved.

  • 22:48 UTC

    A solution has been fully rolled out and on-call teams have verified that the impact is mitigated.

    No further impact is expected.

    No further updates are expected.

  • 22:24 UTC

    On-call teams are monitoring the situation.

    Next update in 20 mins

  • 22:01 UTC On-call teams have verified a solution and are in the process of rolling it out to all impacted regions. Next update in 20 mins

  • 21:41 UTC On-call teams have identified a possible solution and are testing. Next update in 20 mins

    • Wednesday 27th September 2023

    No incidents reported

    Tuesday 26th September 2023

    Prepend and Isolation service unavailability in us-east-2

    2023-09-27 04:00 UTC Availability issues start in us-east-2

    2023-09-27 06:09 UTC Detected availability issues in the us-east-2 region. Prepend and Isolation tenants connected to that region are impacted.

    2023-09-27 06:42 UTC Initial issue mitigated; services are being scaled out to absorb demand.

    2023-09-27 06:48 UTC Issue resolved.

    Service degradation in us-west-2

    2023-09-27 04:19 UTC Service degradation in the us-west-2 region. Tenants connected to the affected region would have been presented with an error when trying to open a new tab or navigate to a new site.

    2023-09-27 04:33 UTC Issue resolved.

    Monday 25th September 2023

    No incidents reported