Status
All systems are operational

Past Incidents

Tuesday 5th March 2024

AV updates are experiencing delays

15:09 UTC

An issue has been found and is currently under investigation.

Latest AV updates are experiencing delays in being distributed

Next update in 20 mins

  • 15:44 UTC

    A solution has been fully rolled out and on-call teams have verified that the impact is mitigated.

    No further updates are expected.

  • 15:39 UTC

    On-call teams have identified a possible solution and are testing.

    Next update in 30 mins

  • 15:29 UTC

    On-call teams have identified the issue and are working on a solution.

    Next update in 20 mins

    • Monday 4th March 2024

    No incidents reported

    Sunday 3rd March 2024

    No incidents reported

    Saturday 2nd March 2024

    No incidents reported

    Friday 1st March 2024

    No incidents reported

    Thursday 29th February 2024

    Web Isolation Traffic steering client issue

    At 2024-02-29 14:47 UTC An issue has been found and is currently under investigation.

    Customers using the Traffic Steering service may see a tunnel connection status of "Access Forbidden" in Menlo Security Client, when connecting to any region except for California, Tokyo and Osaka.

  • 2024-02-29 19:00 UTC

    A solution has been fully rolled out and engineering teams have verified that the impact is resolved.

    In some limited cases, customers might encounter this error, they can reach out to our Customer Success team for guidance on how to solve the issue.

    No further updates are expected.

    • Wednesday 28th February 2024

    Web Isolation TLS handshake failures in certain specific websites

    An issue has been found and is currently under investigation.

    Our customers might experience TLS handshake failures in certain specific scenarios related to client certificate requests. Our Engineering Teams are investigating the issue and working on a solution.

    Next update in 30 minutes.

  • 2024-02-29 06:00 UTC

    A solution has been fully rolled out and on-call teams have verified that the impact is resolved.

    No further updates are expected.

  • 2024-02-29 05:00 UTC

    Engineering teams continue to roll out the solution to all impacted regions.

    Next update when we complete the roll out.

  • 2024-02-29 04:30 UTC

    Engineering teams continue to roll out the solution to all impacted regions.

    Next update in 30 minutes

  • 2024-02-29 04:00 UTC

    Engineering teams continue to roll out the solution to all impacted regions.

    Next update in 30 minutes.

  • 2024-02-29 03:30 UTC

    Engineering teams have verified a solution and are in the process of rolling it out to all impacted regions.

    Next update in 30 minutes.

  • 2024-02-29 03:00 UTC

    Engineering teams are validating the proposed fix.

    Next update in 30 minutes.

  • 2024-02-29 02:30 UTC

    Engineering teams continue to work on the solution

    Next update in 30 minutes.