Status
All systems are operational

Past Incidents

Thursday 14th November 2024

Admin Portal SAML Configuration issue in Admin Portal

There is currently a user-interface issue affecting our Admin Portal, where SAML configuration for customers using Azure as their identity provider is not displayed, and appears to be un-configured. Existing configuration remains in-place and is operational.

Update: As of 13:42 UTC, the Menlo Security Engineering team has prepared a fix which is now pending validation. Further updates will follow.

Update: The fix for this issue has been rolled out and completed at 23:14 UTC.

  • Issue was identified, fixed, tested, and rolled out to production.

    • Wednesday 13th November 2024

    Issues viewing and managing user information in Admin portal

    An issue on the Admin portal affecting the ability to view and manage users was reported. The issue was identified in logs and a mitigation rolled out shortly after. No further errors were seen after the mitigation.

  • Issue was identified and mitigation applied and validated in production.

    • Tuesday 12th November 2024

    No incidents reported

    Monday 11th November 2024

    No incidents reported

    Sunday 10th November 2024

    No incidents reported

    Saturday 9th November 2024

    No incidents reported

    Friday 8th November 2024

    No incidents reported

    Thursday 7th November 2024

    Web Isolation Disruption while browsing pages

    11:36 UTC An issue has been identified and is currently under investigation.

    Users may experience issues displaying web pages

    Next update in 20 mins

  • 15:12 UTC

    A solution has been fully rolled out and on-call teams have verified that the impact is resolved.

    No further updates are expected.

  • 14:45 UTC

    On-call teams continue rolling out the solution to all impacted regions.

    Next update in 60 mins

  • 13:45 UTC

    On-call teams have verified a solution and are in the process of rolling it out to all impacted regions.

    Next update in 60 mins

  • 13:25 UTC

    On-call teams have verified a solution and are in the process of rolling it out to all impacted regions.

    Next update in 20 mins

  • 13:07 UTC

    On-call teams have identified a possible solution and continue testing.

    Next update in 20 mins

  • 12:49 UTC

    On-call teams have identified a possible solution and are testing.

    Next update in 20 mins

  • 12:35 UTC

    On-call teams have identified the issue and are working on a solution.

    Next update in 20 mins

  • 12:13 UTC

    On-call teams are continuing to investigate the issue.

    Next update in 20 mins

  • 11:56 UTC

    On-call teams are continuing to investigate the issue.

    Next update in 20 mins